jet boss Privacy Policy

Information We Collect

jet boss collects user information from various sources. This collection is always carried out for the purpose of improving service quality, ensuring security, and meeting legal obligations.

2.1 Registration and Account Information

When creating an account, we collect the following information:

• Full name (accepted in both Bengali and English formats)
• Date of birth (for age verification — all users must be 21 or older)
• Mobile number and email address
• Chosen username and password (passwords are always stored in encrypted form)
• National ID card or passport details (when identity verification is required)

2.2 Financial Transaction Information

We collect payment-related information to process deposits and withdrawals. Transactions on jet boss are carried out using bKash, Nagad, and Rocket. We store the mobile numbers associated with these mobile financial services, transaction reference numbers, and transaction amounts.

2.3 Automatically Collected Information

Certain technical information is collected automatically when you use the website or app:

• IP address and unique device identifier (Device ID)
• Browser type, version, and operating system information
• Session duration, pages visited, and navigation history
• Gaming activity data: bet amounts, game history, win and loss records
• Information collected through cookies and similar tracking technologies

2.4 Information Collected via Customer Support

Information you provide when contacting us through our 24/7 live chat or email support is kept in our records. This includes details of your query, the content of conversations, and any documents you send.

Purpose of Data Use

jet boss uses user information only for the specific purposes listed below. We never process information for unnecessary or excessive purposes.

3.1 Service Operation and Improvement

• Creating and managing accounts and ensuring identity verification
• Processing deposit and withdrawal transactions
• Correctly delivering bonuses, promotions, and other offers
• Personalising the overall gaming platform experience
• Identifying and resolving technical issues on the platform

3.2 Security and Fraud Prevention

Using data to maintain the security of our platform is an essential step. This includes:

• Detecting and preventing the creation of multiple accounts
• Monitoring and investigating suspicious transactions
• Identifying unauthorised access attempts on accounts
• Carrying out necessary checks to prevent money laundering

3.3 Communication and Support

We may use your mobile number or email address to send transaction confirmation messages, important account-related notifications, and for customer service purposes. If you do not wish to receive promotional messages, you may request to stop that service at any time.

3.4 Ensuring Responsible Gaming

By analysing users' gaming patterns, we try to identify potentially problematic behaviour. This information is used to provide responsible gaming-related support in the interest of user wellbeing.

Data Storage and Security

jet boss takes industry-standard technical and administrative measures to protect user data. Our security framework operates at the following levels:

4.1 Encryption and Technical Security

• All data transferred between the website and users is encrypted using SSL (Secure Socket Layer) technology
• Passwords and sensitive data are stored using a one-way hashing method that cannot be reversed
• Financial transaction data is collected and processed in a separate, secure environment
• Firewalls and intrusion detection systems are active at the server level

4.2 Data Retention Period

We retain data only for as long as it is needed. Even after an account is closed, certain data may remain in our records for up to five years due to legal obligations. Once this period has passed, the data is securely deleted.

4.3 Administrative Security

Only authorised jet boss staff may access users' personal data, and they are bound by strict confidentiality agreements. All access to our systems is logged and regularly audited.

Sharing Data with Third Parties

jet boss never sells users' personal data or transfers it to third parties without authorisation. However, data may be shared in the limited circumstances described below:

5.1 Service Support Providers

Technology providers, payment processors, and game studios that assist in operating our services may receive a limited amount of data in order to provide those services effectively. All such partner organisations are bound by strict confidentiality agreements and are required to use the data received only for the specified purposes.

5.2 Legal Obligations

jet boss may be legally required to disclose information in response to a court order, a valid request from a government authority, or an investigation by a law enforcement agency. In such cases, we disclose only the minimum information that is strictly required.

5.3 Corporate Restructuring

If jet boss undergoes a business merger, acquisition, or restructuring in the future, user data may be transferred to the new entity. However, the terms of this Policy will continue to apply and users will be notified in a timely manner.

5.4 Analytics and Statistics

We may share anonymous and aggregated statistical data with third parties. No specific individual can be identified from this data.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the jet boss website. Full details are provided in this section.

6.1 What Are Cookies?

Cookies are small text files stored in your browser or on your device. They help the website remember your preferences, maintain your login status, and improve your experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These are necessary for login sessions and security operations.
• Functional Cookies: Remember your language preference, display settings, and login information.
• Analytics Cookies: Used to understand which pages are visited most and how users navigate the site.
• Advertising and Retargeting Cookies: May be used to display relevant content and offers.

6.3 Cookie Controls

You can disable or delete cookies from your browser settings. Please note, however, that disabling essential cookies may prevent some key features of the website from working properly.

User Rights

jet boss believes that you have specific rights over your personal data. We respect these rights and help you exercise them.

7.1 Right to Access Data

You may request from us at any time details of what information we have collected and stored about you. We will provide this information within a reasonable time.

7.2 Right to Correct Data

If any information stored in your account is incorrect or incomplete, you may request a correction. The easiest way to do this is to contact our customer support.

7.3 Right to Delete Data

In certain circumstances you may request the deletion of your personal data. However, this request may not be able to be fulfilled in full where there are legal obligations, active disputes, or ongoing investigations.

7.4 Right to Object to Processing

In certain cases you have the right to object to the use of your data. In particular, regarding marketing communications, you may request to stop that service at any time.

7.5 Right to Data Portability

You have the right to request your provided data in a structured, commonly used format.

Protection of Minors

jet boss has set a minimum age of 21 for all casino and betting activities. We do not knowingly collect personal information from any minor or allow them to register.

We verify age through date of birth confirmation at the time of registration. If a person creates an account using false information and is subsequently found to be under 21, that account will be immediately closed and transaction data will be deleted.

If a parent or guardian suspects that their minor child is using jet boss, please notify our customer support immediately. We will take the necessary steps promptly.

Policy Changes and Updates

jet boss may update this privacy policy from time to time. Changes may be made due to service updates, technical advancements, or new legal requirements.

If any significant changes are made, we will send a notification to the registered email address or display a clear notice on the website. Continued use of the service after changes will be taken to mean that you have accepted the new policy.

The "Last Updated" date at the top of this page always indicates the date of the latest version of the policy. Older versions are kept on record with us and may be provided upon request.

Privacy Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact the jet boss customer service team. Our team provides support in Bengali and English 24/7.

Any requests regarding your information, such as requests to access, correct, or delete data, can be submitted through our support channels. We will try to respond within a maximum of 30 business days after properly verifying your identity.

For general questions and service-related information, you can also visit our Frequently Asked Questions page, where answers to many common topics are available.